THE TOTAL CUSTOMER ENGAGEMENT PROGRAM
This is our Premium program. Through this program we ensure that our customer counts end to end with all the elements that enable them to materialize their Customer Engagement Model. This is a staged approach where we team up with your Customer Success Organization to deliver consistent results. Click below and see how it works.
The articulation of processes in an effective customer engagement model implies the interconnection of different systems and technologies. Many of them will be currently existing systems. Some new technologies, customizations and/or adaptations might be necessary too. We help you put that puzzle together doing the right selection, integration, implementation, development and testing of the required technologies.
SERVICE PERFORMANCE MONITORING
We offer a platform from where we provide our customers the ability to monitor the performance of their service operations via AR Digital video assistance, automated reporting, dashboards, customized KPIs and the recognition of patterns and deviations that allow to take proactive and corrective actions, manage change management initiatives and ultimately ensure that customer engagement is constantly monitored and improved.