sightcall for salesforce service cloud
Give your agents the ability to see what your customers see. Increase productivity and throughput in your call center. By using live visual interactions you enable your customer to show what’s wrong and help your agents to quickly resolves issues. Close claims faster and solve more problems by bringing your expert support agents closer to the problem.
Guiding the customer through the solution significantly reduces the odds of a re-occurrence.
Unlike other video calling solutions that require a herd of developers to install and maintain, SightCall Visual Support Agent can be installed by a Salesforce System Admin right from the Salesforce AppExchange.
sightcall for zendesk
In this fast paced world, your customers’ expectations regarding quality of service are constantly growing. Customers demand immediate response, personalized service and quick resolution of issues. Visual Support for Zendesk provides customer support team with the ability to engage their customers in a way that increases satisfaction and enhances the overall customer experience. It will allow your agents to communicate more effectively with their customers, form stronger customer engagement and ultimately bring more loyalty to your company.
INTEGRATION, SW CUSTOMIZATION & TESTING
We offer specialized web based CRM testing services that help reduce costs and time-to-test through managed and automated testing services. Our CRM testing approach consists of a modular framework and pre-built test assets. CRM systems are increasingly becoming strategic assets for organizations, helping them manage the entire customer life-cycle, streamline operations and improve customer satisfaction. According to Gartner, CRM implementation failure rates exceed 50% due to lack of effective CRM strategy and user adoption. Ensuring a successful CRM implementation requires focus on business objective, robust business processes and a focus on the Quality of implementation.